Ather Energy, a leading player in the electric vehicle segment, has introduced ExpressCare, which will allow customers to service their scooters in 60 minutes without compromising on the quality of service. This is set to redefine the vehicle servicing experience by offering quick, efficient, and quality service. Currently, there are 20 ExpressCare service centres across the top 11 cities, and the company plans to increase the number to 50 by March 2024 as part of its ongoing expansion strategy.
ExpressCare is a meticulously crafted mode of service that prioritises the customer's time and ensures a quick and smooth service. The process involves two highly skilled technicians working in tandem on a scooter to complete the comprehensive service in under 60 minutes—a significant reduction from standard servicing times, allowing our customers to get back on the road swiftly. The ExpressCare workshops will also be equipped with a robust appointment system to avoid any customer delays by reserving the bays in advance for enhanced convenience. Customers can avail the express service for a nominal premium ranging between Rs. 125 to Rs. 150. ExpressCare has already garnered significant traction, with over 2000 customers availing the service in the last two months.
Ravneet Singh Phokela, Chief Business Officer of Ather Energy, said, "We have always believed in an ecosystem approach when it comes to building EVs, and providing a seamless service experience is part of it. To further enhance the service experience we are introducing ExpressCare, which will ensure a quicker service. We will continue to introduce more services in the coming months to provide a hassle free experience to consumers. ”
Currently, Ather Energy has 156 Service Centers across India and plans to 50 more by March 2024.
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